Information we collect
We collect information you provide when placing an order, requesting a quote or contacting us, including your name, telephone number, email address, delivery address and order details. We may also receive technical information such as browser type, device information, IP address and pages visited.
How we use information
We use your information to process and deliver orders, provide customer support, communicate about purchases, prevent fraud, maintain our website, meet legal obligations and improve our products and services.
Payments
Where payment is handled by a third-party payment provider, that provider processes payment details under its own privacy terms. PatChem does not intentionally store full payment-card details on this website.
Cookies and advertising
Essential cookies keep the store, cart and security features working. If you consent, Google AdSense may use cookies or similar technologies to provide, measure and personalise advertising. You can change your choice using “Cookie settings” in the footer. See our Cookie Policy.
Sharing and retention
We share information only with service providers needed to operate the business, such as hosting, delivery, communications, analytics or payment providers, and when required by law. We retain information only for as long as reasonably necessary for these purposes and our legal obligations.
Your choices
You may ask to access, correct or delete personal information we hold about you, subject to applicable legal requirements. You may also withdraw optional cookie consent at any time.
Security and contact
We use reasonable administrative and technical safeguards, although no internet service can guarantee absolute security. For privacy questions or requests, contact info@patchemltd.com or visit us at Dobloo Tsotsoo Street, Adenta SDA Bus Stop, Greater Accra, Ghana.